Panda Flowers knows how important your order is to you and the recipient and we make every effort to ensure you get exactly what you ordered. However there are times that a substitution of flowers or container is necessary to fill your order. If you order an all pink arrangement you will still get all pink, maybe some of the choice of the flowers is different. If you order tall flowers, you will still receive tall flowers etc.etc. If we can not do a substitution that very closely resembles what you have ordered you will be contacted by us with some alternatives. If you cannot be reached WE WILL NOT send out the arrangement until we have contacted you.
If the vase you ordered is a specialty vase we will not do a substitution until we contact you. However if you have ordered a glass purple vase and we do not have that exact vase we will substitute if for another purple glass vase.
All substitutions will be of the same value as what was originally ordered.
REASONS FOR SUBSTITUTIONS:
- Product does not meet Panda Flowers standards
- Color of flowers requested is not available
- Flowers requested are not available
- Flowers are not in season. While we strive to get these flowers, sometimes quantities are limited
- Vases not available, sold out (especially at floral holidays)
Our goal is to provide you with the freshest product available and as flowers are a perishable item this sometimes means that not all the product listed is available. Delivering worldwide also means that at times a specific arrangement may not be available in your delivery area. We work very closely with florists worldwide to ensure that you will be happy with the products that you have ordered.
Panda Flowers Guarantee
Our goal is to satisfy you the Customer and to ensure that your experience with Panda Flowers is an enjoyable one.
Our dedicated florists come with decades of experience and knowledge in the floral industry.
If for whatever reason you are not happy with your purchase please contact us at 1-877-776-7220
Email: email@example.com and we will ensure that we resolve your issues.